Customer care
Frequently Asked Questions
Answers to common questions about shopping with Luvora.
Where can I find my orders?
Sign in and open Account → Orders to view the order information available to your account. Tracking details appear when they are supplied by the order service.
Which payment methods can I use?
Available payment methods are shown during checkout. Payment processing is not enabled in this storefront yet.
How do I check delivery progress?
Open the tracking page from your order history. Live location updates appear only when a delivery tracking service provides them.
How do I request a return or exchange?
Open the relevant order details page. Return requests are not submitted until the returns service is connected.
Where do product provenance details come from?
Product descriptions may include maker and material information. Certificates are shown only when supplied for that product.
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